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            Salesforce Mobile App Accessibility Considerations

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            Salesforce Mobile App Accessibility Considerations

            The Salesforce mobile app provides users working with screen readers and other accessibility features a fully accessible mobile experience. If you use the Salesforce mobile app with an assistive device, keep these tips in mind.

            Required Editions

            Setup for the Salesforce mobile app available in: both Salesforce Classic and Lightning Experience
            Setup available in Salesforce Classic in: all editions except Database.com
            Setup available in Lightning Experience in: Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions

            The Salesforce mobile app works with all the accessibility features built into your mobile device, including VoiceOver and AssistiveTouch on iOS devices and TalkBack and Explore by Touch on Android devices. The following, however, are known issues that affect those accessibility features.

            If you’re using assistive technology on an iOS device, consider these known issues:

            • When VoiceOver is enabled, three-finger scrolling isn’t available on some pages. In this case, use the buttons on the top and bottom of the screen to scroll vertically and the buttons on the left and right of the screen to scroll horizontally.
            • Using pinch and spread to zoom isn’t currently supported. To zoom, use the iOS zoom function.
            • On Android devices, a two-finger swipe on any page triggers a refresh of that page.
            • On iOS devices, a three-finger swipe scrolls the page up and down. To refresh the page, activate the refresh button using VoiceOver.
             
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