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            Download and Log In to the Salesforce Mobile App

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            Download and Log In to the Salesforce Mobile App

            Most users have access to the Salesforce mobile app by default. It's easy to get started.

            Salesforce is available for iOS and Android devices that meet minimum platform requirements. See Requirements for the Salesforce Mobile App for details. You can download and install Salesforce from the App Store or Google Play.

            After you install the app, launch it from your home screen and log in to your Salesforce account. Create a security PIN if you’re prompted to do so.

            There are different ways to log in to Salesforce mobile app. The simplest way is to log in with your email address.

            See Also

            Log In Using Email

            1. On the Log In page, tap account settings.
            2. Select Production - Log in with email.
            3. Enter the email address you use with Salesforce.
              • If you have only one Salesforce account, enter your password.
              • If you have more than one Salesforce account, a verification code is emailed to you. Enter the code on the mobile screen. Select your domain org or username from the list.
              You're logged in.

            Log In with a Username (iOS)

            Make sure you’re logging in to the correct Salesforce org. By default, Salesforce connects to your production environment. If you want to log in from a custom address such as your org's single sign-on page, or if you want to connect to your sandbox to do some testing, you need the correct web address for the environment. If your admin provided a company-specific My Domain login URL, you need that URL. The same is true to connect Salesforce using an Experience Cloud site URL.

            For example, a company-specific My Domain login URL for a production org is in the form https://MyDomainName.my.salesforce.com. A company-specific My Domain login URL for a sandbox org is in the form https://MyDomainName--SandboxName.sandbox.my.salesforce.com. And an Experience Cloud site URL is in the form https://MyDomainName.my.site.com. Your admin can provide you with the domain name to use.

            To log in to Salesforce for iOS with your username, use these steps.

            1. On the Log In page, tap account settings.
            2. Select Production - Log in with username.
            3. Tap add username to add a login host, or select one of the predefined instances: Production or Sandbox.
            4. Enter the host name of the new instance. Don’t include http:// or https:// in the host name.
            5. Enter a label for the new instance, if desired.
            6. Tap Done.
            7. Tap the name of the newly created instance, then log in.

            Log In with a Username (Android)

            Make sure you’re logging in to the correct Salesforce org. By default, Salesforce connects to your production environment. If you want to log in from a custom address such as your org's single sign-on page, or if you want to connect to your sandbox to do some testing, you need the correct web address for the environment. If your admin provided a company-specific My Domain login URL, you need that URL. The same is true to connect Salesforce using an Experience Cloud site URL.

            For example, a company-specific My Domain login URL for a production org is in the form https://MyDomainName.my.salesforce.com. A company-specific My Domain login URL for a sandbox org is in the form https://MyDomainName--SandboxName.sandbox.my.salesforce.com. And an Experience Cloud site URL is in the form https://MyDomainName.my.site.com. Your admin can provide you with the domain name to use.

            To log in to Salesforce for Android with your username, use these steps.

            1. On the Log In page, tap either Menu or the menu button on your device.
            2. Select Production - Log in with username.
            3. Tap Change Server.
            4. Tap Add Connection, or select one of the predefined instances: Production or Sandbox.
            5. Enter the host name of the new instance and enter the URL you use to log in to that instance, then tap Apply. The host name must start with https://.
            6. Tap the name of the newly created instance, then tap Apply.
            7. Log in.
            Note
            Note
            • If you're not able to log in, verify with your Salesforce admin that you have access to the Salesforce mobile app.
            • If you see a prompt that says “Chatter Wants to Use salesforce.com to Sign In,” accept it to log in to the Salesforce mobile app.
            • You can be logged into the Salesforce mobile app on five devices concurrently. If you log into the Salesforce mobile app using a sixth device, you receive a message indicating that five login sessions exist. The oldest session is automatically logged out.

            If you’re still unable to log in, ask your admin for help.

            Switch Accounts in the Salesforce Mobile App

            When you're logged in to the app, you can quickly switch between multiple accounts. Tap Profile Menu | Change Account.

             
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