Requirements for the Salesforce Mobile App

Mobile Platform Requirements

The Salesforce mobile app is supported on phones and tablets that meet these mobile platform requirements.

To allow for innovation and to keep Salesforce current in the rapidly evolving mobile market, minimum platform requirements are subject to change at the sole discretion of Salesforce, with or without advance notice.

Note For users on iPadOS 18 and later, the navigation experience has changed to include a new tab bar and sidebar.

Mobile Devices Used for Testing

Salesforce performs automated and manual testing of the Salesforce mobile app for iOS and Android on a select set of mobile devices. Salesforce periodically updates our test devices based on usage and new device releases. Here’s the current list of devices.

Using the mobile app on untested devices can lead to various functional and performance issues. Salesforce may not be able to replicate specific issues on untested devices or due to manufacturer-specific customizations. In certain situations, Salesforce may not be able to resolve a specific issue on untested devices which can lead to downtime and production impact.

Note Salesforce treats touch-enabled laptops, including Microsoft Surface and Surface Pro devices, as laptops instead of tablets. It’s not possible to access the Salesforce mobile app on these devices. Users are always redirected to the full site experience that’s enabled for them—Lightning Experience or Salesforce Classic. Only standard keyboard and mouse inputs are supported on these types of devices.

Support for Siri Shortcuts on iOS

The Salesforce mobile app contains pages that are directly run by the app—native pages such as standard object home pages or search—and pages that are webviews. Siri learns what shortcuts are available in the Salesforce app through donations that the app makes to Siri. For Salesforce to donate a shortcut for a specific dashboard, we must receive the title and record name of the dashboard. Because of this requirement, you can use pages for Siri shortcuts only if they’re accessed from a native page. However, it doesn’t show up as an available shortcut until you've gone to that record page from a native page. The best way to set up a shortcut is to search for the page and visit it from search results.

Salesforce Editions and Licenses

See which Salesforce editions and user license types support using the Salesforce mobile app.

Note You can access the same data and functionality that’s available to you in the full site, as determined by your organization’s Salesforce edition, your user license type, and your assigned user profile and permission sets.

Network

A Wi-Fi® or cellular network connection is required to communicate with Salesforce. For cellular connections, a 3G network or faster is required. For the best performance, we recommend using Wi-Fi or LTE.

In the Salesforce mobile app, you can view your most recently accessed records, and create and edit records, when your device is offline.

Salesforce doesn’t provide support or recommend an implementation involving a reverse proxy. Issues that arise from the use a reverse proxy and the Salesforce mobile app aren’t supported. If customers encounter issues with the app, they must perform due diligence and isolate such issues outside of the reverse proxy integration.

Salesforce Mobile App Updates

Customers whose devices meet current minimum platform requirements are eligible to receive Salesforce mobile app feature updates and fixes.

Our goal is to release Salesforce mobile feature and functionality updates to coincide with each Salesforce major release. This information is provided to help with your release planning, but is subject to change at Salesforce’s discretion.

Enhanced features and functionality are provided in major version updates. We aim to release a new major version of the Salesforce mobile app for iOS and Android after the completion of each Salesforce major release to all production instances. The timeframe in which a new major version is released varies and can be affected by factors outside of Salesforce’s control, including new requirements from Apple or Google or changes to the iOS or Android operating systems.

Customers can install new versions from the App Store and Google Play as long as their mobile devices meet Salesforce’s current minimum mobile operating system requirements. If a device is running an older operating system, updated versions of the Salesforce mobile app don’t appear in the App Store or Google Play.

Customer Support Services for Salesforce

Salesforce Customer Support uses commercially reasonable efforts to troubleshoot issues with the Salesforce mobile app, provided:

• A user’s device meets current minimum platform requirements
• Users have the most recent version of Salesforce for iOS or Android installed

When customers run the Salesforce mobile app on Salesforce-tested devices, it’s more efficient for us to troubleshoot issues. For customers using untested devices, even those meeting minimum platform requirements, we might not be able to replicate some issues due to device manufacturer-specific customizations.

Running the Salesforce mobile app on older devices or devices with low computation and memory capabilities can adversely affect performance, compared to performance on Salesforce-tested devices.

We might not be able to predict or replicate the behavior of beta versions of operating systems, so we support the Salesforce mobile app on generally available (GA) versions of iOS and Android only.

Because we enhance functionality with every release, we support the latest version of the Salesforce mobile app available in the App Store and Google Play only.