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Register Salesforce Authenticator as an Identity Verification Method for Salesforce Orgs
Connect your Salesforce account to the Salesforce Authenticator app so that you can easily log in with multi-factor authentication (MFA). Then, every time you log in to Salesforce, the app sends a notification to your mobile device to verify it’s you. The process for connecting your account depends on whether you’re logged in to Salesforce when MFA is enabled.
Required Editions
| Salesforce Authenticator setup available in: both Salesforce Classic and Lightning Experience |
| Multi-factor authentication with Salesforce Authenticator is available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Developer, and Contact Manager Editions |
Watch the video to see how to use Salesforce Authenticator for MFA logins.
Note During periods of extremely high traffic, you can be temporarily unable to register
Salesforce Authenticator. If the connection fails because of a service issue, try again
later or register a different verification method.
Use these steps for accounts in the Salesforce ecosystem.
Note We use the term Salesforce ecosystem accounts to refer to accounts
that support all Salesforce Authenticator features. This list doesn't include all
Salesforce-related accounts. For example, this list doesn't include Slack even though it's a
Salesforce company.
- Salesforce.com
- Commerce Cloud
- Heroku
- Sales Cloud
- Marketing Cloud
- MuleSoft
- Quip
- Tableau
For accounts that aren't listed here, see Use Salesforce Authenticator with Your Other Accounts.
See Also
Get the Salesforce Authenticator App
You must have a mobile device with the Salesforce Authenticator app.
Download and install the Salesforce Authenticator app.
- For iPhone, get the app from the App Store.
- For Android devices, get the app from Google Play.
If You’re Able to Log In to Salesforce
If you're logged in to Salesforce when MFA is enabled, follow these steps.
- In Salesforce, open your personal settings by clicking your avatar in the global header and then click Settings.
- Go to Advanced User Details. If Advanced User Details isn’t found in the Quick Find or navigation, go to Personal Information instead. If you can’t find either, talk to your Salesforce admin or point of contact for Salesforce Authenticator registration.
- Find App Registration: Salesforce Authenticator, and then click Connect.
- If prompted, follow the steps to log in to your account again or enter a passcode sent via email or text message. Pause when you get to the Connect Salesforce Authenticator screen.
-
Open the Salesforce Authenticator app on your mobile device.
- If you're opening the app for the first time and don't have any connected accounts, the app asks if it's your first time connecting an account. Tap Yes. Salesforce Authenticator directs you to connect your account.
- If you previously installed Salesforce Authenticator for use with a different account, don’t be confused by the six-digit codes that you see when you open the app. Add an account to get access to the two-word phrase required to connect to Salesforce ecosystem accounts.
- In the Salesforce Authenticator app, tap Connect Your Account. The app generates a unique two-word phrase.
- In the Salesforce tab of your browser, enter the phrase in the Two-Word Phrase field, and then click Connect.
-
In the Salesforce Authenticator app, tap Connect to complete
the account connection.
To keep your account secure, we send you an email notification whenever a new identity verification method is added to your Salesforce account.
If You’re Unable to Log In to Salesforce
Whether you're replacing your phone or you were logged out when MFA was enabled, follow these steps.
-
In your browser, attempt to log in to Salesforce.
- If a screen appears prompting you to choose a verification method, select Salesforce Authenticator from the list and click Continue.
- If you a screen appears prompting you to connect Salesforce Authenticator, continue to the next step.
-
In the Salesforce Authenticator app, add an account.
- If you're opening the app for the first time and don't have any connected accounts, the app asks if it's your first time connecting an account. Tap Yes. Salesforce Authenticator directs you to connect your account.
- If you previously installed Salesforce Authenticator for use with a different account, don’t be confused by the six-digit codes that you see when you open the app. Add an account to get access to the two-word phrase required to connect to Salesforce ecosystem accounts.
- In the Salesforce Authenticator app, tap Connect Your Account. The app generates a unique two-word phrase.
- In the Salesforce tab of your browser, enter the phrase in the Two-Word Phrase field, and then click Connect.
-
In the Salesforce Authenticator app, tap Connect to complete
the account connection.
To keep your account secure, we send you an email notification whenever a new identity verification method is added to your Salesforce account.
After you’ve registered Salesforce Authenticator, be sure to Back Up Your Connected Accounts in the Salesforce Authenticator Mobile App.
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