Optimize and Troubleshoot Automation in Salesforce Authenticator

Optimize your device settings.

Your device settings can prevent the app from successfully automating requests. To optimize automation performance, use these device settings.

For iOS users:

• Location Services: Always
• Background App Refresh: On

For Android users:

• Location Permissions: Allow all the time and Use precise location
• Background Data: On
• Battery Saver Mode: Select Authenticator so the app can still operate in the background

Note To automate your activity, Authenticator needs to know your location at the time of the request. Your location data never leaves the app.

Find out why a request wasn’t automated.

Use the Recent Activity tool to determine why a request wasn’t automated.

• In your Connected Accounts list, tap the arrow icon () to view an account’s details.
• In the Recent Activity section, tap View All.
• Tap the request that you manually responded to.
• Scan the User Action page to find the issue.

Here are two common scenarios where the request can't be automated.

Review the order of factors in an automated verification.

To understand why some requests aren’t automated, it’s helpful to review the organization of factors in an automated verification. Authenticator detects the action, location, and client in this order.

• Action
• Location
• Client

When you save an automated verification, the app remembers each factor in the context of the factor before it. The client is trusted only at the detected location, and the location is trusted only for the detected action.

You can automate more of your activity over time by saving automated verifications for different sets of factors.