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Manage Push Notifications for Salesforce Authenticator
To improve your verification experience, we recommend that you enable push notifications. Push notifications are a fast and easy way to approve verification requests. Check whether you allow push notifications for Salesforce Authenticator, and enable them with a one-tap link to your device settings.
Required Editions
| Salesforce Authenticator setup available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| Multi-factor authentication with Salesforce Authenticator available in: all editions |
The push notifications feature can be enabled only if you have at least one Salesforce ecosystem account connected to the app. These accounts make up the Salesforce ecosystem.
- Salesforce.com
- Commerce Cloud
- Heroku
- Sales Cloud
- Marketing Cloud
- MuleSoft
- Quip
- Tableau
When you allow push notifications, you’re instantly notified about verification requests so that you can approve them right away.
If you don’t allow push notifications, Salesforce Authenticator still sends verification requests, but you don’t see them unless you manually open the app. Without push notifications, you can miss verification requests before they time out.
To manage your notification settings, follow the steps for your operating system.
iOS Users
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To check whether you allow push notifications, in the Salesforce Authenticator app, tap
.
Your notification status is displayed under Push Notifications. -
To turn on push notifications, tap Change in Settings.
Salesforce Authenticator redirects you to your device’s Notifications settings for Authenticator.
- In your device settings, turn on Allow Notifications.
- To get notifications even when you’re using Focus settings, such as Do Not Disturb, Work, or Sleep, turn on Time Sensitive Notifications. This setting overrides any notification settings for a specific Focus. We recommend that you enable this setting so that you don’t miss verification requests.
For more help with iOS notification settings, see Apple Support: Change notification settings on iPhone.
Android Users
-
To check whether you allow push notifications, in the Salesforce Authenticator app, tap
.
Your notification status is displayed under Push Notifications.
-
To turn on push notifications, tap Change in Settings.
Salesforce Authenticator redirects you to your device’s Notifications settings for Authenticator.
-
In your device settings, turn on notifications for Salesforce Authenticator.
Note To make sure that you don’t miss verification requests, Salesforce Authenticator sends notifications even when you’re in Focus mode.
For more help with Android notification settings, see Google Support: Control notifications on Android.
