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            Remove an Account from Salesforce Authenticator

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            Remove an Account from Salesforce Authenticator

            When you no longer want to use the app for multi-factor authentication (MFA) logins, or want to switch to a new device, remove your Salesforce account from the Salesforce Authenticator mobile app.

            Required Editions

            Salesforce Authenticator setup available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            Multi-factor authentication with Salesforce Authenticator available in: all editions

            These steps are for users who want to disconnect Salesforce Authenticator from their Salesforce account. For admins who want to disconnect a user’s account, such as when a user loses the device running Salesforce Authenticator, see the admin instructions in Disconnect Salesforce Authenticator from a User’s Account.

            Note
            Note Before you remove an account from the Salesforce Authenticator app on your mobile device, make sure that you have another MFA verification method available so that you don’t lose access to your Salesforce account.

            If you’re disconnecting an account to switch to a new device, follow the steps to back up your Connected Accounts before proceeding.

            1. Begin in a web browser, in your Salesforce account. From your personal settings, in the Quick Find box, enter Advanced User Details, then select Advanced User Details. No results? In the Quick Find box, enter Personal Information, then select Personal Information.
            2. Find App Registration: Salesforce Authenticator, and click Disconnect.
            3. Open the Salesforce Authenticator app on your mobile device.
            4. In the app list of Connected Accounts, find the account you want to remove.
            5. Swipe left on the account username.
            6. Tap Remove or Delete, whichever appears.
              A confirmation dialog appears.
            7. To confirm the removal of the account, tap Remove.

            If Salesforce Authenticator was your only MFA verification method, you’re prompted to register another method the next time you log in to Salesforce.

            See Also

             
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