Use Salesforce Authenticator with Your Other Accounts

You can use the Salesforce Authenticator mobile app to log in to your other online accounts. For example, use Salesforce Authenticator to add an extra layer of security when you log in to your Facebook account. When you use the app with your other accounts, you verify your identity by entering 6-digit time-based one-time passwords (TOTPs). You can use Salesforce Authenticator with any service that supports multi-factor authentication (MFA) with TOTPs.

Required Editions

Salesforce Authenticator setup available in: both Salesforce Classic (not available in all orgs) and Lightning Experience

Multi-factor authentication with Salesforce Authenticator available in: all editions

Important Before you can use the app to log in, configure your desired account for MFA and connect the account to Salesforce Authenticator. This process varies depending on the service you're using. Refer to your desired service's instructions for configuring MFA and connecting an authenticator app. If your service uses QR codes to connect accounts for MFA, Salesforce Authenticator can scan them.

Connected Accounts that use TOTPs don't include the Einstein icon on the homepage.

After you connect your account to Salesforce Authenticator, follow these steps to verify your identity with MFA.

1. Log in to your desired account.
   The service prompts you to enter a verification code.
2. On your mobile device, open the Salesforce Authenticator app.
   Your Connected Accounts are listed in the app. Each account has its own 6-digit verification code.
3. Note the verification code for the account that you want to access.
   Each verification code expires after 30 seconds.
4. In your browser window for the account you're logging in to, enter the 6-digit verification code.
   You're logged in to your account.