Loading
Feature degradation | Gmail Email delivery failureRead More
Identify Your Users and Manage Access
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Send Email for Users with Unverified Domains

            You are here:

            1. Salesforce Help
            2. Docs
            3. Identify Your Users and Manage Access

            Send Email for Users with Unverified Domains

            Enable Salesforce to send email for users whose email domains you can't verify, such as Experience Cloud site users, Salesforce Sites users, consultants, and users with public email addresses like yahoo.com or icloud.com. With this option, the user's display name and reply-to address remain unchanged, but the From address uses email@UniqueId.sfcustomeremail.com, where UniqueId is your org ID or Experience Cloud site ID.

            Required Editions

            User Permissions Needed
            To configure email deliverability: Customize Application

            This feature also applies to system-generated emails and emails sent via shared email accounts, such as organization-wide email addresses, with an unverified domain.

            This feature has no impact on email addresses that end in @gmail.com, @hotmail.com, or @outlook.com, nor on email sent with Salesforce Free Suite or in trial orgs with the salesforce-free-mailsend.com domain. For more information, see Requirements to Send Email from Salesforce.

            1. From Setup, in the Quick Find box, enter Deliverability, and then select Deliverability.
            2. Select Use a substitute email address for unverified domains, and then save your changes.
              Setting in the “Email Security Compliance” section.

              When users with an unverified email domain send email from Salesforce, the From field can show either their Salesforce email address or the substitution email address.

            Example
            Example

            In our example org, the “Substitute unverified email-sending domains” option is enabled, and example.com has no active DKIM key and no verified entry on the Authorized Email Domain list in Setup.

            An internal user, Vera Lee, with email address vLee@example.com, verified their email address. When Vera logs in to Salesforce and uses the Send Email action on a contact, the email includes these values.

            • From: "Vera Lee" email@orgId.sfcustomeremail.com
            • Reply-to: "Vera Lee" vLee@example.com

            An Experience Cloud site user, Oscar Jackson, with email address Oscar.Jackson_54@yahoo.com, also verified their email address. When Oscar Jackson logs in to an Experience Cloud site and sends an email via the Send Email action on a contact, the email includes these values.

            • From: "Oscar Jackson" email@siteId.sfcustomeremail.com
            • Reply-to: "Oscar Jackson" Oscar.Jackson_54@yahoo.com

            The organization-wide email address for the Support profile is support@example.com with a display name of Example Support, and an admin verified that email address. When users send email from the Support profile, the email includes these values.

            • From: "Example Support" email@orgId.sfcustomeremail.com
            • Reply-to: "Example Support" support@example.com

            See Also

             
            Loading
            Salesforce Help | Article