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Show Questions Based on Responses to Questions on the Same Page
Use display logic to show questions based on responses to other questions on the page.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions |
| Available with the Survey Response Pack, Feedback Management - Starter, and Feedback Management - Growth licenses |
| User Permissions Needed | |
|---|---|
| To add display logic to a question: | |
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On a survey question page in the Survey Builder, click Display Logic
for the question that you want to conditionally show.
Note You can't add display logic to the first question of a page. - In the Question display logic window, select whether the question appears for all conditions or any conditions that you define.
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Define a condition.
- Select the question that defines the condition.Note You can't define conditions based on ranking questions.
- Select an operator.Note Selecting equals as the operator for multiple selection questions doesn’t work as expected. Select contains as the operator instead.
- Select or enter a response that determines whether the question is displayed.
- To define another condition, click Add Condition. Otherwise, save the question display logic.
- Select the question that defines the condition.
- To apply the logic, save the survey.
Example
A page has two questions. Add display logic to the second question to show it only when the participant’s response to the first question is less than 7.
- The first question is a New Promoter Score (NPS) question: How likely are you to recommend our service to a friend or colleague?
- The second question is a text question: Let us know how we can improve.
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