Trust User Guide

The Trust User Guide is your resource for learning how to find and interpret instance and service statuses, view informational messages, and update your settings on the Trust Status site.

Note The Trust Status site shows data from instances for all Salesforce products. For Agentforce 360 Platform, Data 360, Salesforce AI, and Marketing Cloud Engagement—and for production environments only, Agentforce Sales, Agentforce Service, and Salesforce Industries—use the Salesforce My Trust Center site. See Salesforce My Trust Center documentation.

Note Throughout the guide, as on Salesforce Trust Status, instance refers to a logical cluster of software and hardware that hosts a Salesforce customer’s data and runs their applications. For example, it can be an instance hosting Core App services such as Sales Cloud or Service Cloud, a Commerce Cloud POD, or the logical unit associated with a Marketing Cloud member ID (MID).

• Check for Ongoing Incidents or Maintenance
  Check the current status of ongoing incidents or maintenance events from the Trust Status home page. The incidents and maintenance events on the home page are for all Salesforce instances and services.
• Getting a Trust Status Overview of Your Salesforce Instance
  Learn about the current status of your Salesforce instance and the current status, status history, or maintenance of your instance’s services.
• Thresholds for Service Statuses on the Trust Status Site
  The thresholds for performance degradations and service disruptions vary depending on the affected Salesforce service.
• View Trust Informational Messages (Announcements)
  Informational messages inform customers about issues affecting cross-cloud products or services, services used by a subset of users on one or more instances, and Salesforce access due to external factors.
• Updating Your Trust Status Site Settings
  Customize your Trust Status settings to match your preferences.