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Communications, Media, Energy & Utilities

COMMUNICATIONS - Streamline the quote-to-order process, improve time to market, and fuel seamless experiences at scale. MEDIA - Rapidly design, launch, and monetize media experiences from anywhere. ENERGY & UTILITIES - Drive digital and energy transformation while reducing cost-to-serve.
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Discover the key features of the Communications, Media, and Energy & Utilities (CME) managed package, including Industries Configure, Price, Quote (CPQ), Enterprise Product Catalog (EPC), and Digital Commerce. Understand how to install or upgrade the managed package, and how to administer it, including essential post-installation steps for Contract Lifecycle Management and Order Management.
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The Salesforce Industries Communications cloud extends the digital omnichannel capabilities of Salesforce and includes multiple modules such as Enterprise Product Catalog (EPC), Configure, Price, Quote (CPQ), and more.
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Learn more about the industry, the common types of utility, energy, and waste companies, energy market models, common utility software systems, and more.
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Attract, engage, and support customers from anywhere, maximize lifetime value, and improve operational efficiency across the media value chain.
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Make the most of your org with features available for use in multiple Industries clouds.
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Vlocity Contract Lifecycle Management (CLM) enables businesses to create and maintain accurate contracts associated with opportunities, orders, and quotes.
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Salesforce Contracts allows customers to manage the end-to-end lifecycle of contracts. Control the sales process integration, contract management process, and contract lifecycle that starts from contract authoring to activation.
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Industries Order Management revolutionizes the order management space by providing an enterprise catalog-driven application that benefits service providers and their customers
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Maximize the lifetime value of assets and boost the productivity of your field service team.
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Connected Asset empowers companies orchestrate real-time actions on assets and transform their asset operations. Maximize asset lifetime value, streamline asset services, and drive data-driven decision-making.
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Omnistudio provides a suite of services, components, and data model objects that combine to create Industry Cloud applications. Create guided interactions using data from your Salesforce org and external sources.
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Omnistudio for Managed Packages is a set of services, components, and custom data model objects for the Omnistudio managed package runtime to create Industry Cloud Apps.
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Install or upgrade Omnistudio and Omnistudio for Managed Packages, including setting up permissions and changing settings for Omnistudio runtime and Metadata API support.
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Salesforce Help | Communications, Media, Energy & Utilities