Microsoft Teams for IT Services

Integrate Microsoft Teams with Agentforce IT Service to create an AI-powered collaborative workspace for your IT employees and support teams. Employees request services, report issues, and receive real-time notifications, while managers accelerate fulfillment through streamlined approvals. IT teams manage tickets, get AI assistance, visualize infrastructure dependencies through CMDB data, and collaborate in swarms all without leaving Teams.

Required Editions

Available in: Lightning Experience

Available in: Unlimited and Enterprise editions with Agentforce IT Service.

• Set Up Microsoft Teams For IT Services
  Connect Salesforce and Microsoft Teams for your IT services, configure the Teams integration for Agentforce IT Service, and set up the Salesforce IT Desk and Salesforce IT Service apps.
• Work with Microsoft Teams for IT Services
  Empower your IT team and employees to work smarter and faster within Microsoft Teams. Bring your IT services and workflows into your primary collaboration tool. This integration simplifies service processes, reduces context switching, and provides a single source of truth for your IT operations.