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Set Up Navigational Topics
Structure your Experience Cloud site’s content and help your users find what they need with navigational topics. If your org uses data categories, community managers can link current Salesforce Knowledge articles associated with those categories to each navigational topic. If data categories aren’t enabled, administrators can add articles to each topic using Connect REST API.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Essentials, Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To access Experience Workspaces or Experience Management page: | Manage Experiences AND Create and Set Up Experiences AND Is a member of the site |
| To set up navigational topics: | Create Topics AND Edit Topics |
| To add articles to topics: | View Data Categories AND Read on related article types |
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From Setup, enter Topics for Objects in the Quick Find box, then
select Topics for Objects.
- In Classic Knowledge, enable topics for all the article types you want to include.
- In Lightning Knowledge, enable topics for Knowledge.
Note Enabling topics disables public tags on articles. Personal tags aren’t affected. - Open Experience Workspaces.
- In Experience Workspaces, access navigational topics by clicking Content Management | Topics | Navigational Topics.
- In the text box at right, enter a topic name, and click Add. Want to add subtopics? After you add a topic, choose your topic from the dropdown menu (under Show subtopics of). To add a subtopic, add another topic and click Add. You can add up to two levels of subtopics for each parent topic.
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If your org uses data categories, hover over the navigational topic name, and click
. Select a
Data Category Group, then select the categories you want to add to the topic, and click
Add Articles & Close Window.
Important This process adds only current articles to a topic. To add new articles, return to Experience Workspaces and repeat the previous step. -
Hover over a topic name, and click
. Then click Upload banner image and
select an image that appears across the top of the topic page.
Banner images are scaled to 1400 x 180 pixels. To prevent distortion, create image files with those dimensions.
To ensure guest users can see navigational topic images in your site, select Let guest users view asset files and CMS content available to the site in Administration | Preferences in Experience Workspaces. This selection also allows guest users to see images associated with recognition badges, site branding, and account branding.
- Repeat steps 4–6 to create several navigational topics for your site. Then click Save.
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Use subtopics to further categorize your content. Associate articles for each set of
subtopics for a more granular organization.
This table shows the maximum number of navigational topics and subtopics you can create in the UI of a Customer Service site.
Level Maximum Number of Entries One (parent) 25 Two (subtopic) 10 Three (subtopic) 10 With Connect REST API or Connect in Apex, you can create an additional five levels, each with 10 subtopics, for a total of 2,775 navigational topics.
- To move a topic up or down, click the arrows at left.
- To rename or remove a topic, change its banner image, or remove assigned articles, click
.
